I'm Jungmin, a product designer who turns complex tasks into simple experiences
5+ years designing across GovTech, product, and visual design.
Self-Service Org Portal for Credential Management
Redesigned Merit's Org Portal to support complex credential workflows through a clear, self-service experience. The new model reduced reliance on Customer Support while improving efficiency, clarity, and overall usability for organizational users.
Merit | Web
Design System as a Single Source of Truth
Built a scalable design system that unified brand and product, improved accessibility and consistency, and enabled faster collaboration across design and engineering. Components were treated as the source of truth, allowing changes to flow seamlessly from design to production.
Merit | Design Systems
Member App Redesign for Faster Everyday Actions
Redesigned the mobile app with a focus on the Home Screen and core actions. Streamlined access to credentials and introduced QR-based check-in and check-out, making everyday tasks faster, clearer, and easier for members.
Merit | Mobile
Digital Check-In for Emergency Response Teams
Redesigned a kiosk experience to support volunteer and resource management during disaster response. The solution enabled faster check-in, real-time coordination, and safer operations in high-pressure environments.
Merit | Kiosk & Web
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